Shipping policy

Shipping Policy

Effective Date: June 21, 2026

Thank you for shopping with Sophia Truth, LLC. Every candle is individually hand-poured and crafted to order with care and intention.

Processing Time

Because each product is handmade after your order is placed, please allow 5–7 business days for production before your order is shipped.

Processing times do not include weekends, holidays, or transit time.

Shipping

We ship to customers worldwide where carrier services are available.

Shipping costs are calculated at checkout based on the destination, package weight, and shipping method selected. Customers are responsible for all shipping charges unless otherwise stated during a promotion or special offer.

Delivery Times

Delivery times vary depending on the shipping destination and carrier selected. Once your order has been shipped, you will receive tracking information, if available.

Please note that shipping estimates are provided by the carrier and are not guaranteed.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These charges are not included in the purchase price or shipping cost.

Lost or Delayed Shipments

Sophia Truth, LLC is not responsible for shipping delays caused by the carrier, weather, customs processing, or other events beyond our control.

If your package appears to be lost, please contact us and we will gladly assist you in working with the shipping carrier.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. Orders returned due to an incorrect or undeliverable address may require additional shipping charges before they can be reshipped.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the product, packaging, and shipping label so we can evaluate the issue and work toward an appropriate resolution.